> ## Documentation Index
> Fetch the complete documentation index at: https://docs.enconvo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about EnConvo

## General

<AccordionGroup>
  <Accordion title="What is EnConvo?">
    EnConvo is an AI Agent Launcher for macOS. It's a native application that provides contextually aware AI assistance, understanding your screen and apps to deliver the perfect response for automating complex tasks.
  </Accordion>

  <Accordion title="Is EnConvo an Electron app?">
    No, EnConvo is a **native macOS application** built for optimal performance and system integration. Unlike Electron apps, it's lightweight, fast, and integrates seamlessly with macOS features.
  </Accordion>

  <Accordion title="What platforms does EnConvo support?">
    EnConvo currently only supports **macOS 13 (Ventura) or later**. It's optimized for both Intel and Apple Silicon (M1/M2/M3) Macs.
  </Accordion>

  <Accordion title="Is there a Windows or Linux version?">
    Currently, EnConvo is macOS-only. Windows and Linux versions are not planned at this time.
  </Accordion>
</AccordionGroup>

## Pricing & Licensing

<AccordionGroup>
  <Accordion title="Is EnConvo free to use?">
    EnConvo offers a **free trial with 10 uses per day**. We also provide:

    * Lifetime licenses (one-time payment)
    * Annual licenses
    * Monthly subscriptions

    See our [Pricing page](/pricing) for details.
  </Accordion>

  <Accordion title="What's the difference between plans?">
    | Plan         | Price       | Devices | Updates |
    | ------------ | ----------- | ------- | ------- |
    | Free         | \$0         | 1       | Latest  |
    | Lifetime     | \$99        | 3       | Forever |
    | Annual       | \$49/year   | 1       | 1 Year  |
    | Subscription | \$9.9/month | 5       | Latest  |
  </Accordion>

  <Accordion title="What is your refund policy?">
    We offer a **14-day no-questions-asked refund policy** for Lifetime Licenses. For Subscription plans, you can cancel at any time.
  </Accordion>

  <Accordion title="Is there a student discount?">
    Yes! We offer a **30% discount for students**. Please contact us by sending an email to [support@enconvo.com](mailto:support@enconvo.com) with proof of enrollment to get your discount code.
  </Accordion>

  <Accordion title="Can I transfer my license to another Mac?">
    Yes! You can deactivate your license on one Mac and activate it on another within your device limit:

    * Lifetime: 3 devices
    * Annual: 1 device
    * Subscription: 5 devices
  </Accordion>
</AccordionGroup>

## Privacy & Security

<AccordionGroup>
  <Accordion title="Does EnConvo use my data for training?">
    **No**, we do not use any user data for training AI models.

    * All data is encrypted during transmission
    * We only store basic usage analytics
    * Your data is never stored on our servers
  </Accordion>

  <Accordion title="What permissions does EnConvo need?">
    EnConvo requires the following permissions:

    | Permission           | Purpose                            |
    | -------------------- | ---------------------------------- |
    | **Accessibility**    | Keyboard shortcuts, text selection |
    | **Screen Recording** | Context awareness features         |
    | **Microphone**       | Voice input features               |

    All permissions are used locally and respect your privacy.
  </Accordion>

  <Accordion title="Can I use EnConvo offline?">
    Yes! With local LLMs (via Ollama or LM Studio), you can use EnConvo completely offline. However, cloud AI features require an internet connection.
  </Accordion>

  <Accordion title="Is my data sent to external servers?">
    * **Using cloud AI**: Queries are sent to your chosen AI provider (OpenAI, Anthropic, etc.)
    * **Using local LLM**: All processing stays on your Mac
    * **EnConvo servers**: We don't store your queries or data
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="What AI models does EnConvo support?">
    EnConvo supports:

    **Cloud Models:**

    * OpenAI (GPT-4, GPT-3.5)
    * Anthropic (Claude 3)
    * Google (Gemini)
    * Mistral

    **Local Models:**

    * Ollama
    * LM Studio
    * Any OpenAI-compatible API
  </Accordion>

  <Accordion title="Do I need my own API keys?">
    Not necessarily:

    * **Free trial**: Uses EnConvo's points (10/day)
    * **Subscription**: Uses EnConvo's points (500K/month)
    * **Lifetime/Annual**: Can use your own API keys for unlimited usage
  </Accordion>

  <Accordion title="What is the Knowledge Base?">
    The Knowledge Base lets you store documents and notes that the AI can reference. You can:

    * Upload documents (PDF, Word, etc.)
    * Sync folders
    * Query your personal data with AI
  </Accordion>

  <Accordion title="Is EnConvo open source?">
    EnConvo itself is not open source, but **all EnConvo extensions are open source** and can be found on [GitHub](https://github.com/enconvo). You can create custom extensions and contribute to existing ones.
  </Accordion>
</AccordionGroup>

## Technical

<AccordionGroup>
  <Accordion title="What are the system requirements?">
    * **OS**: macOS 13 (Ventura) or later
    * **Processor**: Intel or Apple Silicon
    * **RAM**: 4GB minimum (8GB recommended)
    * **Storage**: \~200MB
  </Accordion>

  <Accordion title="How do I update EnConvo?">
    EnConvo checks for updates automatically. When an update is available:

    1. You'll see a notification
    2. Click "Update" to download
    3. Restart EnConvo

    Updates are free within your license period.
  </Accordion>

  <Accordion title="How do I reset EnConvo settings?">
    To reset all settings:

    1. Quit EnConvo
    2. Delete `~/Library/Application Support/EnConvo`
    3. Relaunch EnConvo

    ⚠️ This will delete all local data including Knowledge Base.
  </Accordion>

  <Accordion title="Can I use EnConvo with multiple displays?">
    Yes! EnConvo works with multiple displays:

    * SmartBar appears on your active display
    * Context awareness works across all displays
    * Companion Orb can be positioned on any display
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="Do you offer technical support?">
    Yes! You can get help through:

    * **Discord Community**: [Join our Discord](https://discord.gg/jYsdVRRK2k) for community support
    * **Email**: [support@enconvo.com](mailto:support@enconvo.com) for direct assistance

    Our team and community members are ready to help.
  </Accordion>

  <Accordion title="How often do you release updates?">
    We regularly release updates with:

    * New features
    * Improvements
    * Bug fixes

    All updates are free for users within their license period.
  </Accordion>

  <Accordion title="How do I report a bug?">
    To report a bug:

    1. Go to Settings → Help → Report Bug
    2. Or email [support@enconvo.com](mailto:support@enconvo.com)
    3. Or post in our Discord #bugs channel

    Please include steps to reproduce the issue.
  </Accordion>

  <Accordion title="How can I request a feature?">
    We love feature requests:

    * Post in Discord #feature-requests
    * Email [support@enconvo.com](mailto:support@enconvo.com)
    * Open an issue on GitHub

    We prioritize features based on community feedback.
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/jYsdVRRK2k">
    Join our community for help and discussions
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@enconvo.com">
    Contact our support team directly
  </Card>
</CardGroup>